activated, licensed plugin fails to update

Posted by: Dana Whittle

21st November 2018, 2:39 pm

Dana Whittle

@vizou

21 Nov 2018
2:39 pm

I cannot update the plugin from WordPress admin - my license shows as correct and activated but the error message says it is not valid!

  • Developer
    Richard Webster

    @rwebster

    21 Nov 2018
    3:16 pm

    Hi Dana which version do you have on your site now? I'm putting out another update soon, could you manually update today to the current version and see if the problem is there in the next update please?

    Last modified: 21st November 2018, 3:16 pm by Richard Webster

  • Dana Whittle

    @vizou

    21 Nov 2018
    5:53 pm

    I'm using 1.1.0 - will manually update and get back to you. Thanks for the quick reply.

  • Sean Firth

    @MrBuzzzz

    1 Mar 2019
    9:48 am

    I cannot update from WP Admin either. It's version 1.0.97

    There is a new version of Free Downloads WooCommerce Pro available. View version 1.1.12 details. Automatic update is unavailable for this plugin.

    How do you manually update?

  • Developer
    Richard Webster

    @rwebster

    1 Mar 2019
    11:58 am

    Sean Firth said on 1 Mar 2019, 9:48 am:

    I cannot update from WP Admin either. It's version 1.0.97

    There is a new version of Free Downloads WooCommerce Pro available. View version 1.1.12 details. Automatic update is unavailable for this plugin.

    How do you manually update?

    Hi Sean you delete the plugin and download the latest version from here, then just install it manually.

  • Amanda Parsons

    @taoistgemini

    28 Jun 2019
    6:14 pm

    I've tried to uninstall and reinstall and now it won't let me input my license key.  The "pro" tab just redirects me to this site.  But I already have an active license.

  • Developer
    Richard Webster

    @rwebster

    28 Jun 2019
    6:28 pm

    Amanda Parsons said on 28 Jun 2019, 6:14 pm:

    I've tried to uninstall and reinstall and now it won't let me input my license key.  The "pro" tab just redirects me to this site.  But I already have an active license.

    Hi Amanda that would only happen if you still have the free version installed and active.

  • Amanda Parsons

    @taoistgemini

    3 Jul 2019
    11:17 pm

    Thanks!  Once I uninstalled the previous version and uploaded the version from my account on this site, it worked!  Thank you for your help.

This topic is closed to new replies.