Confirmation Page Settings redirecting to wrong page

Posted by: Daniel Karim

23rd May 2019, 8:11 pm

Daniel Karim

@danielkarim

23 May 2019
8:11 pm

Hi,

I have a problem with the confirmation page settings. No matter which page I choose there, it will always redirect me to my shop page.

Can you help me here?

Cheers

  • Developer
    Richard Webster

    @rwebster

    23 May 2019
    9:34 pm

    That's a strange one, redirection to shop page should only happen if some of the data isn't right. Go to the plugin settings page, Support tab, then Error Logs & Debug. On that page you'll see any logs, but tick the box (and save) to show debug logs. Then try downloading and see what errors show there.

  • Daniel Karim

    @danielkarim

    24 May 2019
    9:41 am

    The error message is:

    [24-May-2019 08:40:14] [DEBUG] Redirect download failed. $download_id and key did not match.

    I also have a problem with the Mailchimp integration. The user won't get added on the list. Any thought?

  • Developer
    Richard Webster

    @rwebster

    24 May 2019
    4:45 pm

    Are you using any site Cache plugins?

    Also the user won't be added until they actually download the file.

    Last modified: 24th May 2019, 4:46 pm by Richard Webster

  • Daniel Karim

    @danielkarim

    24 May 2019
    10:58 pm

    No, not using any caching plugins.

  • Developer
    Richard Webster

    @rwebster

    25 May 2019
    8:40 am

    Hmm ok mate. Would you mind opening a support ticket so I can look at it this weekend? Go to your account page, then support, and open a new ticket. I'll close this thread for now.

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