Email box not showing-

Posted by: Becky Jorgensen

3rd March 2018, 4:56 am

Becky Jorgensen

@whosies

3 Mar 2018
4:56 am

I enabled the email to download-- and now it has disappeared and isn't showing any longer.

Does it disappear if you have already entered your email and downloaded? Checking on that...otherwise, not able to figure out why it has been hidden from view after working.

thanks for your help!

  • Developer
    Richard Webster

    @rwebster

    3 Mar 2018
    6:55 am

    Hi Becky are you testing when not logged in? Users who are logged in to the site aren't asked for their email address.

  • Becky Jorgensen

    @whosies

    4 Mar 2018
    1:22 am

    http://www.patchworkposseshop.com/product/2018-bom-threes-company-block-2/

    is where you'll find one product that is supposed to have the email needed for the download.

    i don't see it- tried on a few different browsers- still the same.

    any thoughts?

    I looked at the options / settings and pretty sure they are correct. It was working when I first installed it.

  • Developer
    Richard Webster

    @rwebster

    4 Mar 2018
    8:14 am

    Hi Becky I just tried it and it works fine. See below screenshot.

  • Eric Hastings

    @eric@hastingsgrowthteam.com

    11 Apr 2018
    7:36 pm

    I haven't figured out how to do what you are showing here - request a required email form to pop up before someone can obtain a free download from my sight.  Are there any step 1,2,3 instructions somewhere?

  • Becky Jorgensen

    @whosies

    11 Apr 2018
    7:57 pm

    Eric- check this: settings, tracking & emails, check the box for enabled detailed free download tracking and check the box ask users for email address before downloading.

    Then save. Then you should see the custom options for that.

    Hope that helps! I had issues finding this as well.

  • Eric Hastings

    @eric@hastingsgrowthteam.com

    11 Apr 2018
    8:22 pm

    wow - I'm a little slow on the thinking here.  Which "settings" are you looking at - I have setting for WordPress , for WooCommerce, for Free Downloads, and MailChimp - I don't see a "tracking & email section - I think I can figure it out once I can find that section.  Thanks ever so much

  • Becky Jorgensen

    @whosies

    11 Apr 2018
    10:59 pm

    if you go to the plugins...and then under the free download plugin, click on settings there. the next screen with show the options for the plugin. from there, pick the menu tab- settings. then click on the tracking and emails option.

  • Becky Jorgensen

    @whosies

    11 Apr 2018
    11:00 pm

    or under woocommerce, there is a free downloads in the side menu when expanded. that will take you to the correct page as well.

  • Eric Hastings

    @eric@hastingsgrowthteam.com

    11 Apr 2018
    11:55 pm

    I don't want to be a pain in the backside - but, here's what I'm seeing  - I go to plugins - Free Downloads

    click on settings

    this is my setting menu - I don't see a Tracking & Email option - I've also checked each sub-menu and don't see a Tracking & Email option

    you have given amazing responses and information - I'm just not following something

  • Developer
    Richard Webster

    @rwebster

    12 Apr 2018
    5:46 am

    Hi Eric you need to deactivate the free plugin. You only need the pro edition activated.

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