I am confused and the download limit has failed.

Posted by: tianfuxi

5th July 2019, 6:38 pm

tianfuxi

@tianfuxi

5 Jul 2019
6:38 pm

I am confused and the download limit has failed.

My settings

Memberships 

http://prntscr.com/ob4aia

Download Limits

http://prntscr.com/ob4can

Current Day: 0 Downloads
Download Allowance: 1
Product Allowance: Unlimited

Downloads are not restricted at all, I can download multiple products and download them unlimitedly.

Last modified: 5th July 2019, 6:45 pm by tianfuxi

  • Developer
    Richard Webster

    @rwebster

    5 Jul 2019
    6:51 pm

    Did you set the option "Only show the button to logged in users" on the general settings page?

  • tianfuxi

    @tianfuxi

    5 Jul 2019
    7:58 pm

    Yes, it has been chosen.

  • Developer
    Richard Webster

    @rwebster

    5 Jul 2019
    10:22 pm

    What are the rest of your limit settings, and have you changed any limit settings for specific membership plans?

  • tianfuxi

    @tianfuxi

    6 Jul 2019
    1:49 am

    Current Day: 36 Downloads
    Download Allowance: 1
    Product Allowance: Unlimited

    These restrictions worked again, but I didn't do anything. It has exceeded the limit many times.

  • Developer
    Richard Webster

    @rwebster

    6 Jul 2019
    6:47 am

    Go into your free download logs and delete all of the records there. That will reset the counts, then try downloading again.

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