I'm having an issue of add to cart still showing on free products

Posted by: Terra Jennings

12th March 2022, 6:37 pm

Terra Jennings

@patternniche

12 Mar 2022
6:37 pm

I'm having an issue of add to cart still showing on free products. When clicked the cart shows but nothing is added. The button should say download now, and then have a pop up which says they need to be logged in. It works on some products and not others.

  • Developer
    Richard Webster

    @rwebster

    12 Mar 2022
    6:53 pm

    Hi Terra, if it works on some but not others, have you got any free download restrictions in place, such as the Include or Exclude tick box on the general settings page, or the Advanced Product Restrictions settings page? Or if they're free because they're on 100% discount, have you got the option ticked to include discounted items?

  • Terra Jennings

    @patternniche

    12 Mar 2022
    7:05 pm

    I have it set to include products with a certain category. And all the products are correctly categorized.

  • Developer
    Richard Webster

    @rwebster

    12 Mar 2022
    7:08 pm

    Open a tech support ticket for me please so I can take a look at your site backend, give your settings a once over. Post the site admin details along with a link to a product that's working and a product that's not working.

    https://squareonemedia.co.uk/support/add-ticket/

  • Terra Jennings

    @patternniche

    12 Mar 2022
    7:10 pm

    It just seems like it's being very buggy. I some places it shows the download button, but instead of the pop up showing to log in to download it has the cart pop up and nothing being added. Some buttons say add to cart and to the same thing. And some buttons say download and then the button just turns black and nothing happens when clicked. And then some buttons work perfectly.

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