Newbie needing a hand

Posted by: M. Hogendoorn

7th October 2021, 11:11 am

  • Developer
    #13171
    Richard Webster

    @rwebster

    4 Mar 2022
    4:17 pm

    Need to make sure you've enabled download tracking and those settings mate.

  • #13172
    M. Hogendoorn

    @ProjectBeauty

    4 Mar 2022
    4:21 pm

    The NL sub site is all set the same as the US site.
    In one site it's working, ,in the other not.

    Looks like if I remove the MailChimp link it would be working again, but that is not what I want.

  • Developer
    #13173
    Richard Webster

    @rwebster

    4 Mar 2022
    4:24 pm

    If you've set it up so the user is emailed a download link, the download is only logged if they click that link. Are you testing by clicking the download links?

  • #13175
    M. Hogendoorn

    @ProjectBeauty

    4 Mar 2022
    5:01 pm

    Yes, that is what we do every time: using different email addresses to check if it is working. The regular logging works fine. The MailChimp connection seems to disturb it.

  • #13176
    M. Hogendoorn

    @ProjectBeauty

    4 Mar 2022
    5:02 pm

    Even when it says
    API Key: VALID
    List ID: VALID

  • Developer
    #13177
    Richard Webster

    @rwebster

    4 Mar 2022
    5:14 pm

    Open up a support ticket and give me the admin login for the site, and a link to one of your free products.

  • #13178
    M. Hogendoorn

    @ProjectBeauty

    4 Mar 2022
    5:29 pm

    I'll do this.
    I have to check with our system manager for the login.

    It concerns the install of  Free Downloads in these two site:

    - nl.b-u-t.net: MailChimp connection set, email adress log not working on Free Download nor on MailChimp

    - us.b-u-t.net: MailChimp connection not, email adress log working on Free Download

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