Reset password oes not work since latest WordPress-update to 5.5

Posted by: BerndG

2nd September 2020, 8:45 am

BerndG

@BerndG

2 Sep 2020
8:45 am

thanks for the practical free plugin. Unfortunately it does not work anymore since the update to WP 5.5 on our site. Only the code [reset_password] is shown on the reset page.

Does anyone have the same problem or maybe even a solution?

Thanks for caring, Bernd

Our Website: https://www.alkohol-ade.com

Password-reset-page: https://www.alkohol-ade.com/neues-passwort-anfordern/

  • Developer
    Richard Webster

    @rwebster

    2 Sep 2020
    9:18 am

    Hi mate have you checked that the plugin is still active?

  • BerndG

    @BerndG

    2 Sep 2020
    9:42 am

    Yes, sure. If you looked at the page some minutes ago it might have been deactivated for a minute because we are trying to debug the issue.

    Btw.: Thanks for the very fast response!

  • Developer
    Richard Webster

    @rwebster

    2 Sep 2020
    9:51 am

    Ok mate I've looked at the page source and the shortcode is wrapped inside code HTML tags. Remove it and add it again, make sure it's outputting as just text.

  • BerndG

    @BerndG

    2 Sep 2020
    10:03 am

    Gutenberg puts it automatically in a CODE-block. Unfortunately, no change (cache was emptied).

  • Developer
    Richard Webster

    @rwebster

    2 Sep 2020
    10:04 am

    I need you to email me login credentials for the site so I can check myself. Really looks like it's not enabled or settings aren't input.

    info@squareonemedia.co.uk

  • BerndG

    @BerndG

    2 Sep 2020
    10:16 am

    I've sent them.

  • Developer
    Richard Webster

    @rwebster

    2 Sep 2020
    10:22 am

    You had a rule set up with Asset Cleanup Pro to disable my plugin and only enable it on one page, and it wasn't enabling it.

  • BerndG

    @BerndG

    2 Sep 2020
    10:28 am

    Thanks for the reply via mail. I'll try to work with this!

    Yours, Bernd